Privacy Policy – GIGE (Global Improvement of General English)

Effective Date: [May,18 2025]

1. Introduction

At GIGE (Global Improvement of General English), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, participate in our competitions, or engage with our services in any form. By using our platform, you agree to the practices outlined in this policy.

2. Scope and Applicability

This Privacy Policy applies to all users including students, parents, teachers, and institutions who:

• Register on our website (gige.co.in),
• Participate in our competitions,
• Contact us for support, or
• Use any service provided by GIGE.

This policy does not apply to third-party websites, services, or platforms linked to or used through GIGE.

3. Information We Collect

a. Personal Identifiable Information (PII):

• Full name
• Date of birth / age
• Email address
• Phone number
• School/Institution name
• Grade/Class level
• Parent/Guardian details (if user is a minor)
• Residential city, state, and country

b. Competition & Performance Data:

• Registration history
• Test results and scores
• Time logs and question responses
• Certificates issued or badges earned

c. Payment Information:

• Transaction IDs
• Payment method used (we do not store card/bank details)
• Payment status (success/failure)
• Refund history (if any)

d. Technical Information:

• IP address
• Browser type and version
• Device type and OS
• Login timestamps
• Cookies and session data

e. Voluntary Information:

• Feedback submitted via forms
• Emails or inquiries sent to support

4. How We Use Your Information

• To register participants for competitions
• To verify age, grade, and identity
• To manage competition delivery, scoring, and certification
• To communicate results, updates, and reminders
• To provide customer and technical support
• To improve our website’s performance and user experience
• To prevent fraud, abuse, or cheating during tests
• To comply with legal and regulatory obligations

5. Legal Basis for Data Processing

• Consent: When you explicitly agree during registration.
• Contractual necessity: To fulfill the services you registered for.
• Legal obligation: For compliance with laws or government requests.
• Legitimate interests: To prevent abuse, enhance services, and promote academic fairness.

6. Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing.

We may share your information in limited scenarios:

• Payment processors to complete transactions.
• Legal authorities when required by law.
• Technology vendors for secure platform operations under agreements.
• Parents/Guardians for minor users to provide transparency and support.

7. Cookies and Tracking Technologies

We use cookies to:

• Maintain login sessions
• Track competition progress
• Analyze usage for improvements
• Store preferences like theme or language

8. Data Retention Policy

We retain your personal data only as long as necessary for legitimate purposes. You may request deletion, subject to legal limits.

9. Data Security

We implement strong safeguards such as HTTPS encryption, secure login, restricted database access, and regular system updates.

10. Children’s Privacy

Minors must use our platform under parental/guardian supervision. If data is submitted without consent, please contact us.

11. Your Rights and Choices

• Access or update your information
• Request deletion or correction
• Withdraw consent
• Object to certain processing
• Contact our support or file a complaint with authorities

12. International Users

Data collected outside India will be transferred to and processed in India. By using our site, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this policy as needed. Please review it periodically. Continued use implies agreement with the updated version.

14. Contact Us

GIGE
Email: support@gige.co.in